Keynotes of the 18th SSOW Europe in Lisbon from 14 to 17 May 2018

18th SSOW Europe agenda 14th to 17th May 2018

“Fast-track your Service strategy with Customer Excellence, Digital Transformation and Talent Development”

Governance: “To challenge status quo and outputs and create trusted relationship”

Service Delivery Model: “Stake is Speed & Agility: to integrate a new business in 8 weeks instead of 6 months”

People: ”3 pillars of People Strategy: Learning & Growth; Reward & Recognition, Culture & Engagement”

Data & Processes: “Data is enabling Growth, End to End Efficiency and Continuous Process Improvement”

Technology: “Investment needed for Productivity gains and to increase the Value Proposition of Employees”

Customer Experience: “Customer Obsession facilitated by Intimacy, Empathy, Branding, & Data Connections”