Keynotes from 21st SSOW Australasia in Melbourne from June 13th to 14th 2018

2018 SSOW Australasia Melbourne event agenda June 13th and 14th 2018

“Exploring Value Creation through Data insights, Change Management, Automation and Process Excellence”

Governance: “Transformation should start with Simplify, Standardize Data & Process, then Automate & CPI”

Service Delivery model: “To consider Distributed Model with some GBS Expertise are in the Field close to BU”

People: “Best Employers drive higher Engagement, Sales Growth and Shareholders Value”

Data & Processes: “Business should invest in Master Data Reliability to fix Root Causes”

Technology: “Employee Self-service may cover 60%, SSC 20% and Specialists / Center of Expertise 20%”

Customer Experience: “Know Customer’s Expectations and measure Experience through Net Promoter Score”