Strategic Advisory to Shared Services and/or Outsourcing for an Industrial Group

We advised Executive Committees on Strategic Objectives and Operational Decisions regarding the best way to accelerate Finance, Human Resources, Procurement, Information Technologies and Real Estate and Facilities Transformations:

  • Strategic Objectives, Transformation’s Enablers and Service Delivery Models for Global Business Services;
  • Shared Services and Technologies Roll Out and Transition Options for Decisions;
  • Shared Services and Outsourcing respective Scope to launch an Outsourcing Tender Process and Deal setting and assistance up to BPO Contract signature (several cases for Finance, Human Resources, Facilities…);
  • Service Delivery Models Design and Implementation in all Regions and most Countries including Locations selections based on rational criteria (several cases for all Functions, Data and Processes, Customer Services);
  • Service Level Agreements, Catalog of Services and Charge Out to Customer’s Methods;
  • Design and Implementation of Great Place to Work Facilities for Customer’s Experience, Engagement and Collaboration, Innovations and Continuous Improvements;