Service Delivery Model

One way to enhance your current Service Delivery Model and to move up in the Customer’s Experience is to change Management Behaviors regarding overall Support Functions:

  • Aim to have no 1st Class and 2nd Class Citizen Mindset: all Employees and Associates have a critical role to play to deliver the Company’s Outcomes;
  • Encourage internal Mobility from Operations to Corporate Functions and the reverse as well as between Functions and Businesses;
  • Secure that Job Grading and Career’s Path are not underestimating Support Positions including their contribution to Compliance and Change Management and related videos para maiores de idade Complexity and Impacts;