One way to enhance your current Service Delivery Model and to move up in the Customer’s Experience is to change Management Behaviors regarding overall Support Functions:

• Aim to have no 1^st Class and 2^nd Class Citizen Mindset: all Employees and Associates have a critical role to play to deliver the Company’s Outcomes;
• Encourage internal Mobility from Operations to Corporate Functions and the reverse as well as between Functions and Businesses;
• Secure that Job Grading and Career’s Path are not underestimating Support Positions including their contribution to Compliance and Change Management and related Complexity and Impacts;