Integration. Automation. Scalability. Generating true value from your Shared Services strategy.
Governance: A well governed Transformation will enable to decide and achieve faster the desired Outcomes, a clear Roles & Responsibilities should be in place, a recommended approach to have an independent experienced member from outside the organization who can resolve potential conflicts.
Service Delivery Model: Differentiation is created through Agility & Process Improvement to deliver Customer Value, accordingly designing the optimal Service Delivery Model is the way to deliver a better Customer Experience.
People & Organization: Identify the right Skills & common Purpose for People who will drive the Transformation Journey with clear roles & responsibilities and a well-designed organization structure aligned with Business Needs.
Data, Process & Compliance: Simplification, Standardization & Streamlining End to End Processes are prerequisites prior engaging in Robotics to deliver the expected efficiency gains.
Technology: A key enabler & accelerator for Process Efficiency monitoring to deliver superior Value, however Data & Processes comes first.
Change & Communication: Securing People while transforming, ensuring strong Sponsorship, setting the right Tone implementing Enterprise Targets with regular Communications from cascaded Objectives to Transformation Progress explaining what went well & areas of improvement.
Business & Operation Excellence: Continuous Process Improvement is an enabler & accelerator toward People Mobilization to achieve an organizational breakthrough & provide outstanding Customer Experience.