AgileGBS Sales Data Analytics and Performance Assessment will allow us to identify opportunities for Profitable Growth in Digital Environment such as but not limited to:
- Analyze Data to highlight that Market Segments are not well covered by Sales and therefore to allocate resources to grow Revenue with current Customers or with new Segments and/or new Products and Services with better margin;
- Boost Sales Forces productivity which is burdened by administrative tasks that can be either eliminated or automated or delegated to Shared Services or GBS (ex. Order Administration; Claim Management; Cash Collection…);
- Leverage Company’s Customer Services in a multi-channel organization dealing with inbound and outbound Calls, Messages and Communications including Direct Sales and Marketing Actions to overall Customers or to Niche Prospects.
Should you investigate better usage of Sales Resources or new Segments or Channels ?