Design & Implement New Service Delivery Models

AgileGBS Partners and Experts can assess your current Shared Services or GBS Outcomes and Maturity to propose new Objectives and Scope associated with new Service Delivery Models aligned with your Strategy.

We strongly believe that former GBS models were mainly focused on efficiency (Costs) and not enough on effectiveness (Value) and therefore Companies were not getting all the potential benefits from their Transformation.

This is the reason why we argue in favor of building more distributed GBS Service Delivery Models combining Global Data and Processes Ownership with Local Centers of Expertise and Operations using all Enablers from Governance and Performance monitoring to Talent and Technologies Management associated with a larger Scope regarding overall SG&A Costs and FTE coverage (from 10 to 20% today to 30 to 40% in the future).

These new Global Business Services (GBS) Delivery Models can be deployed smoothly capitalizing more on local Talents and less on Offshoring (either directly with Captive Centers or indirectly with Outsourcing Contracts) which will simplify Governance, facilitate Transitions, and reinforce Business Cases through the integration of Value-Added Contributions.

The implementation of your GBS Evolution will be monitored using our End to End Performance Portal and accelerated by the Roll Out of Agile Technologies for Data and Process Management and Agile Talent Management Practices.

Should we leverage our Expertise and build together an ambitious Service Delivery Model ?

What are Your Challenges and Stakes?

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